Refund policy

RETURN AND REFUND POLICY

Because books and digital products can be consumed immediately, all sales are final. We do not accept returns or exchanges for change of mind, accidental purchases, ordering the wrong format, or general preference.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

If your order arrives damaged, contains a manufacturing defect, or you receive the wrong item, please contact asnorthauthor@gmail.com within 7 days of delivery.

Include your order number and clear photographs showing the problem. Once the issue is verified, we will provide a replacement at no additional charge. If a replacement is unavailable, we will issue a refund to the original payment method.

Please do not return an item without contacting us first. If a return is required because an item was damaged, defective, or sent incorrectly, A. S. North will provide instructions and cover the necessary return shipping cost.

AUTOGRAPHED BOOKS

Autographed and personalized books are final sale and cannot be returned or exchanged. Damaged, defective, or incorrect autographed orders remain eligible for replacement or refund under the policy above.

PREORDERS

Preorder sales are final once placed. The expected release and shipping timeline is displayed on the applicable product page.

If we become unable to ship a preorder within the stated timeframe, customers will be notified and given the choice to accept a revised shipping date or cancel the affected physical item for a full refund.

DIGITAL PRODUCTS

EPUB files and other digital products are final sale once delivered. Digital products cannot be returned or exchanged after a download link has been provided.

If your download link does not work, the file is corrupted, or you receive the wrong file, contact asnorthauthor@gmail.com and we will provide a working replacement.

LOST OR UNDELIVERED ORDERS

If tracking indicates that an order has been lost in transit, please contact us so that we can investigate with the shipping carrier. Confirmed lost shipments will be replaced or refunded as appropriate.

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if you notice an error. Once an order has shipped, we cannot guarantee that an address can be changed.

REFUNDS

Approved refunds are issued to the original payment method. Banks and payment providers may require additional processing time before the refund appears in your account.

Questions about this policy can be sent to asnorthauthor@gmail.com.